Orders and Shipping
We only accept PayPal as a payment method. This secure system allows you to pay safely without entering your bank details each time you make a purchase.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order directly on the carrier’s website or through our tracking portal.
Orders are typically delivered within 5 to 7 business days, depending on your location. Please note that delivery times may vary due to shipping conditions or unforeseen circumstances.
Once the order is confirmed, it is generally not possible to change it. If you wish to make any changes, please contact us as soon as possible at support@lunovilla.com, and we will do our best to accommodate your request before the order is shipped.
If you received an incorrect item, please contact us immediately at support@lunovilla.com with your order number and a description of the issue. We will promptly send you the correct item.
If your item arrives damaged, please contact us within 48 hours of receiving it. Provide a photo of the damaged item along with your order number. We will address the issue and arrange for a return or exchange as quickly as possible.
Currently, we only ship within the United Kingdom. We are working on expanding our shipping options to other regions and will keep you updated.
You may cancel your order within 7 days after receiving it, as long as the order has not been shipped. If the item has already been shipped, please follow our return process once you receive it.
We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Custom or handmade items cannot be returned unless they are defective or damaged. For more details, please refer to our Return and Refund Policy.
Shipping costs for non-defective or non-damaged items are non-refundable. In case of a return due to a defective or incorrect item, we will cover the return shipping costs.
Returns and Refunds
You may return products within 30 days of receiving your order, provided they are unused, undamaged, and in their original condition. Please ensure the product is clean, with tags attached, for a successful return.
To initiate a return or exchange, contact us at support@lunovilla.com with your order number and the reason for your return. We will provide you with detailed instructions for returning or exchanging the product.
You have 30 days from the date of delivery to return your product, as long as it is unused, undamaged, and in its original condition.
For non-defective items or items you’ve changed your mind about, the return shipping costs are the responsibility of the customer. If the item is defective or incorrect, we will cover the return shipping costs.
Once we receive the returned product, it will typically take 5-7 business days to process your return. The refund will be issued to your original PayPal account.
If your product arrives damaged or is the wrong item, please contact us immediately at support@lunovilla.com. Provide your order number and a photo of the damaged or incorrect product. We will assist you in resolving the issue promptly.
Yes, you can return discounted or sale products, as long as they meet the return conditions (unused, undamaged, and in their original condition). Please refer to our full return policy for further details.
To return a product, please contact us at support@lunovilla.com for return instructions. We will provide you with the necessary details, including the return address and any prepaid return labels if applicable.
If you changed your mind, you can still return the product within 30 days of receipt, provided it is unused, undamaged, and in its original condition. Please note that return shipping costs will be your responsibility.
Yes, once your return is processed, you will receive an email confirmation, and your refund will be issued to your original PayPal account within 7 business days.