Order Cancellation Policy for Lunovilla
Last Updated: December 21, 2024
At Lunovilla, we are committed to providing a smooth and satisfying shopping experience. If you wish to cancel your order, please follow the steps below.
How to Cancel an Order:
- Within 1 Hour: If you’ve changed your mind, you can cancel your order directly from the confirmation email you received. Simply scroll to the “You’ve changed your mind?” section and follow the provided instructions.
- After 1 Hour: If it’s been more than an hour since placing your order, or if you need assistance, please contact us at support@lunovilla.com, and our team will guide you through the process.
Cancellation Processing Time:
- All cancellation requests are typically processed within 24 to 48 hours of submission.
Eligibility for Cancellation:
Cancellations are only possible under the following conditions:
- Unshipped Orders: You can cancel your order only if it has not yet been shipped.
- Damaged or Incorrect Items: If the product received is damaged or doesn’t match the description or images on our website, you may request a cancellation.
After Shipment:
- Once an order has been shipped, it cannot be cancelled. In this case, you’ll need to follow our standard return process for any unwanted items.
Cancellation Confirmation:
- If your cancellation request is successful, you will receive a confirmation email.
- If you do not receive a confirmation email, please contact us at support@lunovilla.com with your order number for further assistance.
Issues with Auto-Cancel:
- If your order includes a gift card, or if you experience any issues with the cancellation feature, please reach out to us at support@lunovilla.com with your order number and details, and our team will assist you promptly.
Contact Us:
If you have any questions or need further assistance regarding our cancellation policy, please don’t hesitate to reach out:
- Email: support@lunovilla.com
- Phone: +44 7457 409312
Our customer service team is available Monday to Friday, 10:00 – 18:00 (GMT).