Privacy Policy
Last Updated: December 21, 2024
At Lunovilla, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website https://lunovilla.com (the “Site”) and related services (collectively, the “Services”). By using our Site or Services, you consent to the collection and use of your data as described here. If you disagree with any aspect of this Privacy Policy, please refrain from using our Services.
Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or regulatory requirements. When changes are made, the revised version will be posted on our Site, and we will update the “Last Updated” date at the top of this page.
What Information We Collect
We gather information in a few different ways, including data you provide directly to us and data we collect automatically when you use our Services.
1. Information You Provide Directly:
- Personal Details: When you make a purchase, sign up for an account, or contact customer support, we collect personal details such as your name, email address, shipping and billing addresses, phone number, and payment details.
- Order Information: This includes the specifics of your orders, such as items purchased, transaction details, delivery instructions, and communication related to your orders.
- Account Information: If you create an account, we collect login credentials (username and password) and any details you choose to store in your account settings.
2. Information We Collect Automatically:
When you visit our Site, we automatically collect certain data about your device and usage, including:
- Device and Browser Information: This may include your IP address, browser type, operating system, and device type.
- Usage Data: Information about how you interact with our Site, such as pages viewed, links clicked, and time spent on the Site.
- Cookies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze traffic. For more details, see the Cookies section below.
3. Information from Third Parties:
We may receive information about you from third-party partners such as:
- Payment Processors (e.g., PayPal): To process payments securely.
- Marketing and Advertising Partners: For targeted advertising and analytics.
- Social Media Platforms: If you interact with our Site through social media channels (e.g., Facebook, Instagram).
How We Use Your Information
The information we collect is used for various purposes, including:
- Order Fulfillment: To process payments, complete your orders, and deliver products.
- Customer Support: To respond to your inquiries, resolve issues, and improve our customer service.
- Marketing and Communication: To send you promotional offers, newsletters, and updates about our products and services (you can opt-out at any time).
- Improving Our Services: To enhance the Site, optimize your experience, and develop new features based on user feedback and usage patterns.
- Security and Fraud Prevention: To detect and prevent fraudulent activity and ensure the safety of our users.
Cookies and Tracking Technologies
We use cookies to improve your experience on our Site. Cookies are small data files that are stored on your device to remember your preferences, facilitate checkout, and help us analyze how users interact with the Site.
Specifically, we use cookies for the following purposes:
- For Payments: PayPal, our payment provider, uses cookies to process transactions securely.
- For Analytics: To analyze site traffic and improve user experience.
You can control cookie settings through your browser, but please note that disabling cookies may affect certain functionalities on our Site, including the checkout process.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: To help with payment processing, shipping, data storage, and customer service.
- Marketing Partners: For targeted advertising or analytics purposes.
- Legal Compliance: To comply with legal obligations or protect our rights and the rights of others.
We do not sell your personal information to third parties.
Your Rights Over Your Data
Depending on your location, you may have certain rights regarding your personal information. These include:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You may ask us to correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Portability: You have the right to request your data in a structured format to transfer it to another service.
- Restriction: You can ask us to limit the processing of your data in certain situations.
- Withdrawal of Consent: If we process your data based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
How We Protect Your Information
We use security measures, including encryption and access controls, to protect your personal data. However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee full security.
Children’s Privacy
Our Site is not intended for children under 13 years old, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it as soon as possible. If you believe we have unintentionally collected information from a child, please contact us immediately.
International Data Transfers
Your personal data may be transferred, stored, and processed outside of your country of residence. If this occurs, we will take steps to ensure that your data is protected according to applicable legal standards, including using standard contractual clauses or other mechanisms.
Complaints
If you feel that we have not complied with this Privacy Policy, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:
Company Name: Lunovilla
Company Number: (Please add your company registration number)
Address: 449 Claremont Rd, Manchester M14 5WP, United Kingdom
Email: support@lunovilla.com
Phone: +44 7457 409312
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 6-24 hours.
For further details, please refer to our FAQ section on the website.