Yes, you can return or exchange products within 30 days of receiving your order, provided the item is unused, undamaged, and in its original condition. Custom or personalized items are not eligible for return unless defective. To initiate a return or exchange, please contact our customer support team at support@lunovilla.com.

Orders are typically delivered within 5 to 7 business days after processing. Please note that delivery times may vary based on your location or any unforeseen circumstances.

Currently, we only ship within the United Kingdom. However, we are actively working to expand our shipping options to other regions. Stay tuned for updates!

If your product arrives damaged or is not what you ordered, please contact our customer support team immediately at support@lunovilla.com. We will arrange for a replacement or issue a refund if necessary. Please provide photos of the damage or incorrect item for our review.

Yes, all our products are carefully sourced and manufactured to ensure they meet safety standards. We advise that you follow the care instructions provided with each product to ensure maximum safety and longevity.

Yes, we do offer custom designs for certain products. If you have a specific request or design in mind, please contact our customer support team at support@lunovilla.com with your details. We’ll do our best to accommodate your needs.

Once your order has been shipped, you will receive a tracking number and courier information via email. You can use this information to track your order on the courier’s website or directly on our website.

You can reach our customer support team via email at support@lunovilla.com or by phone at +44 7457 409312. Our customer service hours are Monday to Friday, from 10:00 AM to 6:00 PM (GMT). We aim to respond within 6-24 hours.