Payment Policy
Last Updated: December 9, 2024
At Lunovilla, we are committed to providing a secure, simple, and convenient payment experience for all our customers. We want you to have peace of mind when shopping with us, so we have partnered with PayPal to process all payments. This method ensures that your transactions are fast, safe, and protected by industry-leading security standards.
Payment Method
We accept PayPal as the only payment method on our website. This includes payments via PayPal account, as well as credit and debit card payments made through PayPal.
How to Make a Payment:
- Select PayPal at Checkout:
- Once you’re ready to place your order, choose PayPal as your payment method during checkout.
- Log In to PayPal or Pay as a Guest:
- If you have a PayPal account, simply log in with your details to complete the transaction.
- If you don’t have a PayPal account, no problem! You can still complete your purchase by paying as a guest with your credit or debit card.
- Complete the Payment:
- After you’ve entered your payment details, review and confirm your order on PayPal’s secure platform.
- Once your payment is processed, you’ll be redirected back to Lunovilla and receive a confirmation of your order.
Payment Confirmation:
After your payment is successfully processed, you will:
- Be redirected back to Lunovilla with a confirmation of your order and payment.
- Receive an order confirmation email to the email address you provided during checkout. This will include your order details, payment confirmation, and estimated delivery information.
Why We Use PayPal:
We have chosen PayPal as our payment gateway because it is a trusted, reliable, and secure service that offers the following benefits:
- Security: PayPal uses top-level encryption technologies to protect your personal and financial data.
- Buyer Protection: PayPal offers robust buyer protection policies, ensuring that your transactions are secure.
- Convenience: PayPal allows for fast and seamless payment processing, whether you’re using a PayPal account or a debit/credit card.
Security and Protection:
At Lunovilla, your security is our priority. All transactions are processed securely through PayPal, which uses SSL encryption to ensure that all your personal and payment information is safely transmitted. PayPal is fully PCI-DSS compliant, meaning it meets all security standards required for online payment processing.
We never store or have access to your credit card or bank details. Only PayPal processes these payments, ensuring that your financial information remains private and secure.
Payment Issues or Questions:
If you encounter any issues during the payment process or if you have any questions regarding your payment, our customer service team is available to assist you.
Contact us via:
- Email: support@lunovilla.com
- Phone: +44 7457 409312
- Instagram: @lunovilla
- Facebook: Lunovilla
- Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 6-24 hours.
Refunds and Payment Discrepancies:
In the event that a refund is necessary (e.g., due to a return or cancellation), all refunds will be processed through PayPal. This ensures a quick and secure refund process. You will be notified via email once your refund has been processed, and the amount will be credited back to your original payment method.
Payment Verification:
To ensure the security of all transactions, we may request additional information or verification from you before proceeding with the payment. This is typically a security measure to protect both you and our business from fraudulent activity.
No Hidden Fees:
The payment you make will be the total price of your order, including taxes and any shipping fees (if applicable). There are no hidden fees at checkout.