Last Updated: December 21, 2024
At Lunovilla, we’re dedicated to providing you with the best shipping experience possible. We ensure fast, reliable delivery and are committed to transparency and excellent customer service. Below, you will find all the important details regarding our shipping process.
1. Shipping Locations
- Current Shipping Region:
We currently offer shipping exclusively within the United Kingdom.
Stay tuned as we are working to expand our shipping services to additional regions in the near future!
2. Shipping Costs
- United Kingdom:
Enjoy free shipping on all orders within the UK.
No hidden costs—everything will be clearly stated at checkout.
3. Order Processing Time
- Processing Period:
All orders are processed within 1-2 business days (Monday to Friday). - Same-Day Processing:
Orders placed before 4:00 PM GMT on business days will be processed the same day. - Weekend Orders:
Orders placed over the weekend will be processed on the next available business day.
4. Delivery and Transit Times
- Estimated Delivery:
Orders are typically delivered within 5-7 business days after processing.
Please note that delivery times are estimates and may vary due to factors such as holidays, weather conditions, or unexpected circumstances. - Shipping Days:
We ship Monday to Friday, excluding public holidays.
5. Shipping Method and Packaging
- Courier Service:
We partner with DHL to handle all our deliveries. DHL offers Track & Trace services, so you can monitor the status of your package every step of the way. - Eco-Friendly Packaging:
At Lunovilla, we care about sustainability. That’s why we use eco-friendly packaging materials to minimize environmental impact. - Insurance:
All shipments are fully insured. If your package is lost or damaged during transit, please contact our support team immediately, and we’ll assist in resolving the issue.
6. Tracking Your Order
Once your order has been dispatched, you’ll receive an email with your tracking number and the courier’s details. You can use this information to track your order directly through the tracking portal on our website.
If you experience any issues with tracking or need assistance, don’t hesitate to reach out to our customer service team.
7. Missing or Lost Items
- Missing Shipments:
If your order doesn’t arrive within 14 days of receiving your shipping confirmation email, please contact us at support@lunovilla.com with your order number. - Resolution Process:
We will investigate the issue and either send you a replacement or issue a refund if the package is confirmed lost.
8. Returns, Refunds, and Exchanges
- Return Window:
You may return your items within 30 days of delivery, provided they are unused and in original condition.
Please check our Return & Refund Policy for more details. - Damaged Products:
If your product is damaged, please contact us immediately with a photo of the damaged item and your order number. We will assess the situation and offer a replacement or refund.
9. Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team:
- Website: Lunovilla.com
- Company Name: Lunovilla
- Company Number: 15796551
- Registered Address: 449 Claremont Rd, Manchester M14 5WP, UK
- Email: support@lunovilla.com
- Phone: +44 7457 409312
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond within 6-24 hours.
For further details, please refer to our FAQ section.